Make It Conversational

Transforming Digital Healthcare through the Power of Voice Assistants, Chat Bots, and Conversational Experiences.

Why Voice? Conversational AI in Healthcare and Virtual Health Assistants

Dec 18, 2019 By Nick White | EVP Patient Care Solutions at Orbita IN conversational AI, IN virtual health assistant, IN virtual bedside assistant

Nick White, Orbita EVP Patient Care Solutions

Recently I made one of the biggest decisions in my career to leave a stable role at one of the Big Four global firms and join a Boston based start-up, Orbita, specializing in conversational AI in healthcare. Many of you saw this coming for a while, but for those just learning about it, I want to share some of my thinking on what has me so excited...

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Technology as a Magic Pill | HLTH Guest Blog

Oct 14, 2019 By Kristi Ebong, MPH, MBA | SVP Corporate Strategy at Orbita IN conversational AI, IN virtual healthcare assistant, IN HLTH

This article originally appeared on the HLTH website.

I am headed to the annual HLTH conference in Las Vegas at the end of October to shed light on the radical transformation AI is having in healthcare. Last year I spent significant time preparing for the inaugural event only to be put on maternity travel restrictions. Since it’s clinically unpopular for a woman to travel at 35 weeks pregnant,...

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Revitalize the Healthcare Consumer Journey with Virtual Assistants: Find a Doc, Find a Location, and Scheduling

Sep 09, 2019 By Orbita Team IN conversational AI, IN healthcare virtual assistant

Consumer expectations around healthcare have risen as baby boomers need more medical attention and tech savvy millennials want personalized care experiences that fit their lifestyle. 

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Conversational AI Breathes New Life into Member Services for Healthcare Payers

Sep 03, 2019 By Orbita Team IN virtual assistant, IN conversational AI, IN healthcare payer

The New Healthcare Consumer

The increasing consumerization of healthcare drives behaviors like "shopping around" for health insurance, whether it be due to cost or convenient access to care. This can result in members switching from one plan to another during enrollment periods. As evidenced in a survey by Accenture, over a quarter of Americans describe themselves as "not loyal at all" to...

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Transforming the Healthcare Enterprise with Conversational AI

Aug 19, 2019 By Orbita Team IN Voice technology, IN virtual assistant, IN conversational AI

Patients with immediate health issues usually want immediate answers. “How can I treat a bee sting?” “I’ve got a strange rash.” “I’ve had a migraine for three days. Help!” 

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5 tips for a great experience at VOICE Summit 2019

Jul 16, 2019 By Nate Treloar | President & COO at Orbita IN Web Content Management, IN voice assistants, IN Voice technology, IN Voice Experiences, IN voice-first

Newark will be buzzing next week with lots of energy and engaging dialogue at VOICE Summit 2019 being hosted at the New Jersey Institute of Technology. Now in its second year, the event will deliver yet another excellent agenda and provide several new add-ons. Team Orbita attended last year and found the event to be very well organized – not an easy feat in an inaugural year at a venue that’s...

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Chatbots, Voice, and More: How Healthcare Providers are Using Virtual Assistants to transform Consumer Experiences

Jul 09, 2019 By Bill Cava | Chief Product Officer at Orbita IN virtual assistant, IN consumer services

In recent webinars and blog posts, we’ve discussed Amazon’s HIPAA announcement and how it will impact virtual assistants in healthcare.

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The Power of Conversation: Mayo Clinic's Approach to Content Services with Voice

Jun 26, 2019 By Nate Treloar | President & COO at Orbita IN voice assistants, IN Voice technology, IN mayo clinic, IN virtual assistant

Earlier this year we co-hosted a webinar with Joyce Even of the Mayo Clinic Global Business Solutions group to discuss Mayo’s use of virtual assistant technology in healthcare education. This post summarizes the information shared in that webinar.

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Beyond HIPAA: Securing Voice Assistants for Healthcare Applications

May 23, 2019 By Bill Cava | Chief Product Officer at Orbita IN security, IN HIPAA, IN voice assistants, IN smart speakers

An important announcement made by Amazon on April 4th bears repeating: “The Alexa Skills Kit now enables select Covered Entities and their Business Associates, subject to the U.S. Health Insurance Portability and Accountability Act of 1996 (HIPAA), to build Alexa skills that transmit and receive protected health information as part of an invite-only program.” 

In a recent Orbita blog post...

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Introducing Orbita Answers™: Knowledge Management for Voice and Chatbot Virtual Assistants

Apr 16, 2019 By Bill Cava | Chief Product Officer at Orbita IN voice assistants, IN healthcare knowledge base, IN Orbita Answers, IN healthcare knowledge graph

A recent study looked at the quality of answers that users received when asking virtual assistants such as Siri, Alexa, or Google Assistant questions related to their health. 

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