Make It Conversational

Transforming Digital Healthcare through the Power of Voice Assistants, Chat Bots, and Conversational Experiences.

Why Voice? Conversational AI in Healthcare and Virtual Health Assistants

Dec 18, 2019 By Nick White | EVP Patient Care Solutions at Orbita IN conversational AI, IN virtual health assistant, IN virtual bedside assistant

Nick White, Orbita EVP Patient Care Solutions

Recently I made one of the biggest decisions in my career to leave a stable role at one of the Big Four global firms and join a Boston based start-up, Orbita, specializing in conversational AI in healthcare. Many of you saw this coming for a while, but for those just learning about it, I want to share some of my thinking on what has me so excited...

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2020: Access to Care Through the Digital Front Door

Dec 06, 2019 By Kristi Ebong | SVP Corporate Strategy at Orbita IN conversational AI, IN digital front door, IN virtual health assistant, IN virtual navigation

As consumers expect real-time access and immediate information when making purchasing decisions, it's no surprise that as patients, they have similar expectations when it comes to making healthcare decisions. More and more often, healthcare organizations are placing higher priority on their Digital Front Door; the digital channels by which patients can access and engage with the organization’s...

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Technology as a Magic Pill | HLTH Guest Blog

Oct 14, 2019 By Kristi Ebong | SVP Corporate Strategy at Orbita IN conversational AI, IN virtual healthcare assistant, IN HLTH

This article originally appeared on the HLTH website.

I am headed to the annual HLTH conference in Las Vegas at the end of October to shed light on the radical transformation AI is having in healthcare. Last year I spent significant time preparing for the inaugural event only to be put on maternity travel restrictions. Since it’s clinically unpopular for a woman to travel at 35 weeks pregnant,...

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Revitalize the Healthcare Consumer Journey with Virtual Assistants: Find a Doc, Find a Location, and Scheduling

Sep 09, 2019 By Orbita Team IN conversational AI, IN healthcare virtual assistant

Consumer expectations around healthcare have risen as baby boomers need more medical attention and tech savvy millennials want personalized care experiences that fit their lifestyle. 

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Conversational AI Breathes New Life into Member Services for Healthcare Payers

Sep 03, 2019 By Orbita Team IN virtual assistant, IN conversational AI, IN healthcare payer

The New Healthcare Consumer

The increasing consumerization of healthcare drives behaviors like "shopping around" for health insurance, whether it be due to cost or convenient access to care. This can result in members switching from one plan to another during enrollment periods. As evidenced in a survey by Accenture, over a quarter of Americans describe themselves as "not loyal at all" to...

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Transforming the Healthcare Enterprise with Conversational AI

Aug 19, 2019 By Orbita Team IN Voice technology, IN virtual assistant, IN conversational AI

Patients with immediate health issues usually want immediate answers. “How can I treat a bee sting?” “I’ve got a strange rash.” “I’ve had a migraine for three days. Help!” 

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