Many events and conditions surfaced during 2020 triggered several major adjustments in the delivery of healthcare and how we communicate and interact while social distancing. Voice search and services are on the rise, and this application to existing technology has the potential to revolutionize the healthcare industry.
This voice search revolution and more wide-spread chatbot use means that people are conversing with technology more, and even expecting advanced chat and voice access to it.
Today's influx of sick patients and high demand for contactless care, remote patient monitoring, and improved communication have accelerated the adoption of conversational AI, which refers to the technology that powers automated messaging and human-like interactions with devices.
Orbita's digital front door solution employs various conversational AI modules and augmented AI techniques including natural language processing (NLP) and machine learning (ML) to automate personalized conversations with patients. This particular solution (OrbitaENGAGE) redefines the patient journey with conversations that not only engage but empower patient self-efficacy.
Outgoing Messages In the shift to patient centricity, more attention is required to deliver continuous care and communication. Without further straining healthcare providers more, Orbita leverages the power of nudges to deliver automated reminders, educational information, and a direct line of communication to a healthcare organizations services. These dynamic messages allow providers to meet patients where they are and elevate them to be informed decision-makers. Notifications have been successful in improving medication adherence, educating, and further guiding patients through their respective care journeys. This is especially useful in pre-and post-operative settings.
Questions Answering Support A large burden on healthcare organizations is fielding the high volume of patient questions daily. A significant portion of these are already answered within a healthcare organization's website, typically as a stagnant FAQ page. Orbita introduces advanced natural language processing via the OrbitaANSWERS tool to offer adynamic-question answering forum with the capability of answering any number of personalized questions from patients. Through interactive chat and voice dialogues, the patient-facing virtual assistant can extract meaning and context from an utterance to produce custom answers for patients.
The automation and access offered through Orbita's virtual assistant solutions significantly reduce providers' workloads while augmenting care continuity and engaging patients with knowledge and tools.
This is just the tip of the iceberg! Our recent webinar details more thoroughly the benefits of conversational AI and how it powers Orbita's solutions.