The process of delivering high-quality patient care requires multiple steps, beginning with an assessment. This is not a diagnostic tool, but rather a method of collecting data while engaging and educating patients on their health journey. The initial information collected across domains such as physiological, social or behavioral determinants, and lifestyle factors contribute to the later diagnosis and plan for that patient.
An alternative tactic to execute this process is by enabling a patient self-assessment. In this particular scenario, it is much more cost-effective and time efficient for healthcare providers to collect data. This approach also gives the patient some autonomy in how and when they complete these assessments, but there are several challenges that come with any form of health assessment administration.
Common Challenges in Assessment Administration
While these screenings and assessments support a fundamental component of the care process, there are several challenges in their administration.
The necessity of telehealth and virtual assessments has opened the window for an advanced and interactive technology solution to efficiently administer assessments and support for patients, while expanding reach and overall patient engagement.
How OrbitaENGAGE Can Help
Orbita's ENGAGE solution acts as a digital front door that seamlessly guides and navigates patients throughout their care journey.
There are several features that distinguish OrbitaENGAGE as a leading solution for virtual patient support. Orbita's advanced natural language processing capabilities enable patients to communicate in natural conversation with the chatbot. Additionally, omnichannel access supports large-scale and diverse population-based outreach across different communication tools and rates of digital literacy.
This solution directly targets prominent challenges in assessment administration, as well as new hurdles that have recently presented themselves amid the COVID-19 pandemic.
These assessments are now automated and deployed directly within the chatbot conversation. This mitigates the burden of training nurses and other healthcare providers on the use and implementation of screening tools. The care team can now be more efficient and spend time connecting with patients, rather than administering additional assessments during the visit.
To improve response rates and re-engage patients, the OrbitaENGAGE solution presents supplemental resources and suggestions within the chatbot such as frequently asked questions, easy access to scheduling, and symptom checking support.
Since the beginning of the COVID-19 pandemic, Orbita has supported a large healthcare organization with the administration of a COVID-19 patient screener. To ensure the safety of healthcare providers and other patients, this screener reduces the risk of infected patients coming in for appointments or treatments. With the OrbitaENGAGE solution, this assessment is deployed through multiple channels - SMS, email, and then phone. The results of this outreach showed around a 70% engagement rate, contributed to the ease of natural language and omnichannel access.
Orbita can support customized campaigns that remove healthcare providers' burden of large-scale assessment administration while engaging patients in a dynamic way.