In response to the COVID-19 pandemic, countless healthcare organizations across the world have adopted or expanded new methods of delivering care virtually; these include telemedicine appointments, remote patient monitoring, and even virtual assistants.

To continue collaborating and supporting healthcare providers and patients, pharmaceutical companies are also undergoing rapid digital...

The process of delivering high-quality patient care requires multiple steps, beginning with an assessment. This is not a diagnostic tool, but rather a method of collecting data while engaging and educating patients on their health journey. The initial information collected across domains such as physiological, social or behavioral determinants, and lifestyle factors contribute to the later...

The complexity and diversity of healthcare organizations requires an intelligent virtual assistant to support the wide variety of questions and requests from consumers and patients.

To simplify access to resources on a healthcare organization's website, Orbita taps the power of human-like natural language processing through an intuitive and easy-to-interact with virtual assistant (also...

While health systems offer an abundance of services and resources, the scale and fragmentation of these operations mean they are often difficult to navigate. If patients cannot easily access the information they need or understand the next steps for taking action, they may be deterred from seeking care.

On top of existing fragmentation and confusion for patients, COVID-19 has further deepened...

Many of the articles and stories comparing the power and effectiveness of chatbots with live agents are inconsistent and sometimes even polarizing. Some say that consumers fear an ever-increasing reliance on technology in place of humans, while others believe AI-powered virtual assistants are a necessary addition for efficiency and scalability as we move further into the digital realm. What it...

Patients are increasingly selective in where they receive their care, and therefore patient satisfaction is more important now than ever. However, administering patient surveys through email and post letters is burdensome and inefficient. Today, many healthcare providers are looking for ways to improve patient satisfaction and automate the process of collecting patient feedback.

In the thousands of hours each year where patients are not in the direct care of their healthcare providers, they are expected to maintain and manage certain aspects of their care journey. These aspects can include keeping up with medications, routine screenings, physical therapy, tracking symptoms, and more.

Care plan adherence is complex; it depends on the patient’s understanding of their...

The healthcare industry presents unique complexities and brings about a wide variety of barriers that healthcare organizations and providers must overcome to implement the most effective care plans for their patients. One key example of these barriers and obstacles is the poor quality of many existing communication channels that providers currently use to support patients virtually in managing...

Amazon has rolled out an update to their program for HIPAA-eligible Alexa skills.  

Nowadays, the virtual opportunities to engage with entertainment, information, and other humans are endless. Our attention is pushed and pulled towards every ad and alert that meets our ears or eyes. While consumers grapple to prioritize information they are receiving, the challenge creators face is pushing agendas and messages through the clutter to be the top priority, without overwhelming...