The increasing consumerization of healthcare drives behaviors like "shopping around" for health insurance, whether it be due to cost or convenient access to care. This can result in members switching from one plan to another during enrollment periods. As evidenced in a survey by Accenture, over a quarter of Americans describe themselves as "not loyal at all" to...
Patients with immediate health issues usually want immediate answers. “How can I treat a bee sting?” “I’ve got a strange rash.” “I’ve had a migraine for three days. Help!”
Newark will be buzzing next week with lots of energy and engaging dialogue at VOICE Summit 2019 being hosted at the New Jersey Institute of Technology. Now in its second year, the event will deliver yet another excellent agenda and provide several new add-ons. Team Orbita attended last year and found the event to be very well organized – not an easy feat in an inaugural year at a venue that’s...
In recent webinars and blog posts, we’ve discussed Amazon’s HIPAA announcement and how it will impact virtual assistants in healthcare.
Earlier this year we co-hosted a webinar with Joyce Even of the Mayo Clinic Global Business Solutions group to discuss Mayo’s use of virtual assistant technology in healthcare education. This post summarizes the information shared in that webinar.
An important announcement made by Amazon on April 4th bears repeating: “The Alexa Skills Kit now enables select Covered Entities and their Business Associates, subject to the U.S. Health Insurance Portability and Accountability Act of 1996 (HIPAA), to build Alexa skills that transmit and receive protected health information as part of an invite-only program.”
In a recent Orbita blog post...
A recent study looked at the quality of answers that users received when asking virtual assistants such as Siri, Alexa, or Google Assistant questions related to their health.
These days, big news stories in healthcare are just as likely to come from large technology companies as from major healthcare institutions. Case in point: In early 2018, Amazon created a huge stir in the industry early by announcing a venture with JPMorgan and Berkshire Hathaway that promised to go after the “hungry tapeworm” that is the cost of healthcare in...
When it comes to designing, developing and maintaining conversational experiences, there can be many chefs in the kitchen.
Take-home pamphlets and regular physician check-ins have run their course in the history of patient engagement. These have long been the means of getting patients to invest in their own health journey. However, successful patient engagement plans must be forged in simplicity. And reading is no longer a simple thing to ask of patients. Fortunately, the tools are here to completely revamp the...
