In the healthcare industry's endeavor to deliver high-quality care, technology has demonstrated its effectiveness in alleviating burdens and streamlining processes. Artificial intelligence (AI) has augmented several sectors of healthcare including diagnostic imaging, genetic diagnosis, screenings, and electronic health records. 

The proliferation of artificial intelligence in healthcare has opened the door for a necessary shift in healthcare and related solutions from provider-centric to patient-centric. While you may think of healthcare as an inherently patient-oriented service, healthcare organizations have largely operated to support providers in their work.

In the last 30 years, we've progressed from "Ask Mom or Dad" to "Ask Alexa or Siri" if we have a question.

The first search engine was introduced in 1990 for people to type in keywords and phrases to navigate to the information they wanted to find. In response to the increasing demand for web search, organizations and brands started introducing and working on a process called search engine...

The COVID-19 pandemic has led to unprecedented unemployment rates and the subsequent loss of employer-sponsored health insurance, which has disproportionately impacted populations that are already vulnerable and at risk.

The necessity for contactless care and virtual support amid the COVID-19 pandemic has catalyzed the telehealth revolution.

Prior to the recent pandemic, only 14% of Americans had ever used a telehealth platform to connect with a provider.

The number of Americans who reported having participated in at least one telehealth visit since the COVID-19 pandemic began has increased by 57%. For those...

In response to the COVID-19 pandemic, countless healthcare organizations across the world have adopted or expanded new methods of delivering care virtually; these include telemedicine appointments, remote patient monitoring, and even virtual assistants.

To continue collaborating and supporting healthcare providers and patients, pharmaceutical companies are also undergoing rapid digital...

The process of delivering high-quality patient care requires multiple steps, beginning with an assessment. This is not a diagnostic tool, but rather a method of collecting data while engaging and educating patients on their health journey. The initial information collected across domains such as physiological, social or behavioral determinants, and lifestyle factors contribute to the later...

The complexity and diversity of healthcare organizations requires an intelligent virtual assistant to support the wide variety of questions and requests from consumers and patients.

To simplify access to resources on a healthcare organization's website, Orbita taps the power of human-like natural language processing through an intuitive and easy-to-interact with virtual assistant (also...

While health systems offer an abundance of services and resources, the scale and fragmentation of these operations mean they are often difficult to navigate. If patients cannot easily access the information they need or understand the next steps for taking action, they may be deterred from seeking care.

On top of existing fragmentation and confusion for patients, COVID-19 has further deepened...

Many of the articles and stories comparing the power and effectiveness of chatbots with live agents are inconsistent and sometimes even polarizing. Some say that consumers fear an ever-increasing reliance on technology in place of humans, while others believe AI-powered virtual assistants are a necessary addition for efficiency and scalability as we move further into the digital realm. What it...