The increasing consumerization of healthcare drives behaviors like "shopping around" for health insurance, whether it be due to cost or convenient access to care. This can result in members switching from one plan to another during enrollment periods. As evidenced in a survey by Accenture, over a quarter of Americans describe themselves as "not loyal at all" to...
Patients with immediate health issues usually want immediate answers. “How can I treat a bee sting?” “I’ve got a strange rash.” “I’ve had a migraine for three days. Help!”
In recent webinars and blog posts, we’ve discussed Amazon’s HIPAA announcement and how it will impact virtual assistants in healthcare.
Earlier this year we co-hosted a webinar with Joyce Even of the Mayo Clinic Global Business Solutions group to discuss Mayo’s use of virtual assistant technology in healthcare education. This post summarizes the information shared in that webinar.
