Make It Conversational

Transforming Digital Healthcare through the Power of Voice Assistants, Chat Bots, and Conversational Experiences.

Conversational AI Breathes New Life into Member Services for Healthcare Payers

Sep 03, 2019 By Jean Pilla | Strategic Accounts Director IN virtual assistant, IN conversational AI, IN healthcare payer

The New Healthcare Consumer

The increasing consumerization of healthcare drives behaviors like "shopping around" for health insurance, whether it be due to cost or convenient access to care. This can result in members switching from one plan to another during enrollment periods. As evidenced in a survey by Accenture, over a quarter of Americans describe themselves as "not loyal at all" to...

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